These terms apply to graphic design, branding, website design, development and associated services supplied by Fusion Creative Design Studio Limited, trading as Fusion Creative (“we”, “us” or “our”), to business clients (“you” or “your”).
Our quotation sets out the scope of work, deliverables, fees, payment arrangements and any specific conditions.
These terms form part of your agreement with us where supplied or clearly referenced before you accept our quotation. Acceptance may be confirmed by email, signature or an agreed electronic acceptance process.
Any expressly agreed project-specific conditions take priority over conflicting provisions in these terms. Changes to the scope, fees or other contractual arrangements must be agreed in writing.
These terms are intended for clients purchasing services for their business. Consumer projects require appropriate separate terms.
We will carry out the services described in the accepted quotation with reasonable care and skill.
The quotation will specify any included concepts, pages, features and revision rounds. Additional concepts, revisions, functionality or changes to an approved brief may incur additional charges.
We will explain any additional costs and effect on delivery dates and obtain your agreement before undertaking additional chargeable work.
Unless expressly included, quotations exclude copywriting, photography, stock assets, printing, hosting, domain registration, software subscriptions and ongoing maintenance.
You must provide the information, content, access and feedback reasonably required to complete the project.
You are responsible for ensuring that your instructions and supplied business information are accurate and that the person approving work has authority to do so.
Project dates depend on timely receipt of materials, feedback and payments. We will notify you where delays or changes require a revised timetable.
If a project becomes inactive, we will contact you before placing it on hold. Any revised schedule or additional restart charges must be agreed before work resumes.
The accepted quotation sets out the project fees, any deposit and payment stages. VAT will be charged where applicable.
Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date.
Deposits are credited against the project price. Cancellation charges are calculated under clause 15; deposits are not automatically forfeited regardless of work completed.
We may pause undelivered work where an invoice remains overdue after written notice and a reasonable opportunity to pay. We will consider genuine invoice disputes promptly.
We reserve the right to claim statutory interest and debt recovery compensation on qualifying overdue business debts where permitted by law.
Ownership or permanent usage rights already granted for paid work are not revoked because of an unrelated later invoice.
You must review proofs and website previews carefully before approving them.
Checks should include spelling, contact details, prices, factual statements, images, links and any relevant product or business claims.
We require written approval before sending work to print or launching a website, unless another process has been expressly agreed.
Changes requested after approval may be chargeable. Where an error was apparent in an approved proof and was not caused by our failure to follow your instructions or exercise reasonable care and skill, correction or reprinting may be chargeable.
Approval does not remove your rights concerning hidden defects or our own breach of contract.
Screen colours and printed colours can differ. Where exact colour matching is important, the required colour references, proofs and production tolerances must be agreed before production.
You retain ownership of intellectual property rights you already hold in materials supplied to us.
Unless expressly agreed otherwise in writing, Fusion Creative retains the copyright and other intellectual property rights it owns in original designs, layouts, graphics, written content and custom code created through our services.
Payment for services does not, by itself, transfer copyright ownership.
Once the agreed fees for the relevant deliverables have been paid in full, you receive a worldwide, perpetual, royalty-free licence to use, reproduce, publish and adapt the final approved work for the business and purposes for which it was commissioned.
This licence permits you to appoint another supplier to maintain or adapt that work on your behalf and may transfer with the relevant business or website. It does not permit the separate resale of our reusable tools or templates.
We will not resell your final bespoke logo or distinctive brand identity to another client.
If copyright ownership is to transfer to you, the transfer must be expressly agreed and recorded in writing, signed by or on behalf of Fusion Creative. Any agreed transfer excludes third-party materials and our retained background materials.
We will obtain the rights from employees and subcontractors necessary to provide the rights promised under our agreement.
Your quotation determines the final files included in the project.
For graphic design, these may include print-ready PDFs, exported images and final logo files in the agreed formats.
Editable production files, unused concepts, rejected designs, sketches, internal notes and development files are excluded unless expressly included.
Delivery of a file does not, by itself, transfer copyright in that file.
Any additional preparation or supply of working files must be agreed in writing, including any associated charges.
We do not guarantee indefinite storage of project files. You should retain copies of all final files supplied.
Following completion and payment of the relevant project fees, we will provide the agreed website access.
Unless expressly stated otherwise in the quotation, you may request one standard export of the completed website files, database and uploaded media in our control, subject to applicable third-party restrictions.
For content management systems and page builders, this includes the deployed editable page layouts. These are distinct from our internal working files.
Our shared hosting accounts, agency subscriptions, internal systems and other clients’ information are excluded.
Migration, installation on another host, email transfers and compatibility changes are additional services unless included in the quotation. Any additional charges must be agreed in advance.
We will not withhold your independently owned content, domain control or paid deliverables solely to secure payment of unrelated disputed invoices.
We retain our rights in pre-existing and reusable templates, code libraries, tools, methods and components.
Where Fusion-owned components are incorporated into paid deliverables, your licence includes permission to use and adapt them as necessary to operate, maintain and develop those deliverables.
WordPress, themes, plugins, page builders, fonts and other third-party products remain subject to their respective licences, including applicable open-source rights.
You do not acquire ownership of those products or of our agency accounts.
Where updates, support or premium features depend on a Fusion-held subscription, we will identify material dependencies. Ending the associated service or moving suppliers may require you to obtain replacement licences.
The effect of subscription expiry depends on the relevant product’s terms and functionality.
You confirm that you have the rights and permissions needed for materials you supply, including text, logos, photographs, video and testimonials.
You authorise us to use and adapt those materials as reasonably necessary to perform the agreed services and must tell us about any restrictions or attribution requirements.
Material found online, on social media or in search results must not be assumed to be available for reuse.
We will take reasonable care to establish appropriate permissions for materials we source. Your approval does not transfer responsibility for our own licensing errors to you.
Stock images, fonts, icons and other licensed assets remain subject to the rights and conditions of their respective owners. Inclusion in a design or website does not give unrestricted permission to extract, redistribute or reuse them elsewhere.
This applies to content obtained through Canva, stock libraries and similar services. Where a separate client licence is needed, we will explain that requirement.
If either party receives a credible rights complaint, it must notify the other promptly. Both parties will cooperate reasonably to investigate permissions and, where appropriate, remove or replace disputed material. Responsibility will depend on the relevant facts, contractual obligations and applicable law.
Logo design services do not include legal trade mark clearance or registration unless expressly stated.
You should obtain appropriate trade mark advice before investing in registration or a substantial brand rollout.
We will not knowingly copy another organisation’s identity, but we cannot guarantee that no similar name, symbol or design exists.
Any stock or third-party elements proposed for branding must be suitable for the intended use and disclosed where they restrict exclusivity or registration.
We will build and test the website against the agreed specification and any agreed browser, device and accessibility requirements.
Future browser changes, third-party updates or alterations by others may require additional work. This does not remove our responsibility for defects attributable to our own work.
You are responsible for obtaining appropriate advice on the legal requirements applying to your business, including product claims, online sales terms and regulatory disclosures.
Responsibility for privacy notices, cookie controls, accessibility work and other compliance measures must be identified in the agreed scope. We remain responsible for delivering any such measures we expressly undertake.
We do not guarantee particular search rankings, traffic, enquiries or sales unless a specific contractual commitment states otherwise.
Domain registration, hosting, backups, updates, security monitoring and support are included only where expressly agreed.
Where we register a domain on your behalf, you will normally be identified as the registrant, with Fusion Creative acting as administrator where appropriate.
Renewal charges, responsibilities, service levels and cancellation arrangements will be stated in the relevant quotation or service schedule.
No website can be guaranteed entirely free from interruption or security threats. We will exercise reasonable care and skill in providing the services we have agreed.
You must protect your credentials and notify us promptly of suspected unauthorised access.
Both parties will protect confidential information received through the project and use it only to perform the agreement, as authorised or as required by law.
Where we process personal data on your behalf, appropriate data processing terms must be agreed. These terms do not replace that agreement.
We may display publicly launched work in our portfolio and marketing, subject to any confidentiality restrictions or written objection agreed before publication. We will obtain permission before publishing private material or a detailed case study containing non-public information.
Any website credit or link must be agreed and can be removed on request.
You may cancel a project by written notice.
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